The Patissier's Chronicle

  We provide delivery options for our cakes. But at $21.40, we readily admit that our delivery charge is not cheap.   So we have no objection if customers want to arrange for third-party couriers (Grab, Deliveroo etc.) to pick up their cakes on their behalf.   We typically get 2 to 3 of such pickups a day.   And we have encountered some rather interesting situations with third-party couriers:            Many a time we get couriers who come to the shop with  zero collection details and expect us to know exactly which cake to give to them. When pressed for their customer’s name/contact number (for verification purpose to avoid giving the wrong cake), the reply is always “You should know which cake”. No, we do not know which cake until we can ascertain the collection details. Because we do not have just one cake order waiting to be picked up every day.        Some couriers will just barge into the shop and ignorin...

  This was first posted on our Facebook page in May 2020. We have updated and reposted here as it continues to be relevant. We charge $21.40 for delivery. Sometimes more for certain locations. We know this is not cheap. Then again, our delivery fee isn’t the most expensive either. The fee that customers pay goes towards maintaining our dedicated delivery fleet and personnel. And we are committed to delivering your cake orders within the time period that we promise to deliver. Our delivery personnel are also trained to ensure that your cake is delivered to you in the most optimal condition. If the integrity of your cake is compromised for whatever reason when we deliver it to you, we will provide you with a replacement cake or a full refund. Our delivery timing is between 9am – 5pm. Given the a large number of cake orders we received these days are for delivery, we typically cannot commit to a narrower delivery window. This is because we need to optimize our delivery schedule in ord...