The day we forgot to put in an order...

We are all human. Thus we are not infallible. Same goes for all of us at The Patissier.

So we forgot to put in an order for a customer who is supposed to collect her cake today. And the customer happened to be the owner's mom. But luckily the order was taken by the owner himself. So nobody in the shop got fired (Just kidding. We hardly fire anyone. Except on 2 occasions in recent memory. But that's a story for another time). And as with everything under Sod's Law, the guilty party (aka Owner) was not in the shop when his mom came to collect her cake. So a slight commotion ensued that involved first trying desperately to find the order, then attempting to call the Owner multiple times and failing because, as luck would have it, he was driving and wasn't on handsfree. To make things worse, we do not have the same cake over the counter today. But the story did have a happy ending this time. The Owner's mom is not the sort to make a fuss. And our staff was able to churn out a cake for her so that she would not have to leave the shop disappointed. Which just leaves the tiny matter of the Owner going to explain to her mom how he could possibly have forgotten to put in the order, especially since she had paid him for it (Sorry Mom).

There are 2 morals to this story:

1. We treat everyone equal when comes to making mistakes.

2. But more importantly, we will do our best to rectify any mistake made to keep our customers as happy as possible. Family or otherwise.

😁😁

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